SOC/ MDR Services 24/7

Selecting the appropriate security operation center model is challenging, choosing the wrong SOC model can lead to a poor security posture, increased risk, and overexerted security teams. Security and risk management leaders should use this guide to identify which model aligns to their needs.​

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Key Findings​

Security operation center (SOC) requirements are often under scoped and misaligned across the organization, resulting in dissatisfaction with the performance of the SOC function.​

Failure to recognize the differences between different SOC model options forces organizations to select an antiquated or custom-made implementation that does not meet security objectives.​

Operating a SOC in a linear or static manner without accounting for changes in organizational requirements and/or the threat landscape results in SOC degradation.​

We understand that in today’s world, cybersecurity threats are constantly evolving, and organizations like yours face immense challenges in protecting valuable data and information systems. Eagle Tech is pleased to introduce this comprehensive proposition for modern IT-managed security services designed to address your organization’s unique security needs. 

Our cybersecurity experts will work alongside your IT team to ensure the highest level of protection for your infrastructure, data, and users. Our MDR and SOC services will provide a comprehensive approach to threat detection, incident response, and continuous security monitoring.

This proposal aims to provide your organization with comprehensive Modern IT Managed Security (MITMS) services. As cyber threats continue to evolve, it’s crucial to have a proactive and robust security infrastructure in place to protect your company’s data and operations. The solution is designed to deliver comprehensive threat detection, analysis, and response capabilities to ensure your organization’s highest level of security.

Our final objective is to deploy in a team of professionals with a service organization with a continuous scope of 7×24 whose aim is to detect, analyze and respond to cybersecurity incidents through a combination of technological solutions and a solid set of processes, with security analysts and engineers, as well as with managers for the supervision of operations.

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Methodology of the Execution of the Service

This phase establishes the organization regarding escalation and authorization levels; compliance with mandatory regulations with state agencies; verification of the impact and criticality of AAAS's technology infrastructure; Progressive deployment strategy is set to be employed and documentation formats deliverable at each stage.
Design and Adjustment
Train the team to recognize the policies and processes of interaction with the functional areas, platform adjustments, and necessary integration parameters.
Deployment of the services established in the roadmap, adjustments in policies and associated processes, and progressive deployment of management platforms.
Initial operational capacity

Support platforms are operative, the primary team is formed, and the SOC begins to work with some of the services in production.

Full operational capability
The SOC is fully functional.

Managed Detection and Response (MDR) services.

Our Managed Detection and Response (MDR) team detects, investigates, and responds to potential security threats and incidents in real time. Here is a detailed explanation of what our MDR service does:

Continuous monitoring

MDR services monitor the customer's IT infrastructure 24/7/365, including networks, endpoints, cloud environments, and applications. This ensures that potential threats and unusual activities are detected as early as possible, minimizing the risk of a successful attack.

Advanced Threat Detection

We will deploy cutting-edge technology to detect and analyze security threats across the environment; Eagle Tech uses advanced analytics, threat intelligence, and machine learning techniques to identify known and emerging threats. This includes detecting suspicious behavior, signs of malware, or unauthorized access attempts that traditional security solutions might miss.

Incident Investigation

Once a potential threat is detected, the MDR team investigates it to determine its nature, severity, and potential impact. This may involve analyzing the attacker's tactics, techniques, procedures (TTPs), and affected systems and data. All alerts and incidents are mapped using the MITRE ATT&CK framework.

Threat Hunting

We will proactively look for signs of compromise and potential threats in your environment, identifying and eliminating risks before they can cause damage.

Security Orchestration and Automation Response (SOAR)

Our platform will automate and streamline security operations, reducing manual efforts and allowing your IT team to focus on strategic initiatives.


Automatically classify security alerts to eliminate false positives, duplicates, and irrelevant, also providing customization in adapting alerts to customer needs.

Machine learning correlation

Using graphical machine learning techniques, seemingly disparate alerts are combined into incidents that provide security analysts with contextualized and prioritized threats to investigate.

Incident Response

In a confirmed security incident, the Eagle Tech team will respond quickly to contain the threat, mitigate its impact and prevent further damage. This may involve isolating affected systems, blocking malicious IPs or URLs, and applying patches or configuration changes. Eagle Tech’s deterministic incident response uses predefined response actions or customizable response playbooks and security analysts to take decisive response actions manually or fully automated responses from our systems.

Remediation Support

Eagle Tech’s services guide how to remediate vulnerabilities or issues that led to a security incident. This may involve suggesting software patches, configuration changes, or other security best practices to prevent future incidents.

Reporting and communication

MDR services provide regular reports and updates on customer security posture, detected threats, and incident response activities. This ensures that the organization’s stakeholders are informed about your cybersecurity and can make informed decisions.

Compliance support

Many MDR services help organizations meet regulatory and industry-specific compliance requirements by providing security monitoring, reporting, and documentation.


Our software ingests, normalizes, and enriches all customer security data, including endpoints, networks, and SaaS. IoT, cloud providers, and registries in a single repository.

Open XDR Technology

Includes NexGen-SIEM, TIP, UEBA, NDR, SOAR, and more under a single platform, providing the critical security capabilities Eagle Tech’s SecOps team needs. (Default DATA retention is one year)

Integration and API

Incorporate data from any existing security, IT, and production control tools into our XDR platform using pre-built integrations and APIs, and if integrations with any customer infrastructure data source can’t work right away, we’ll work to develop the integration

Sensor-based data collection

Eagle Tech uses appropriate sensors to collect raw network telemetry and log data to identify additional threats your existing security stack does not see. Covering the distribution of attack surfaces.

Eagle Tech Operations: Our operations are conducted in a hybrid environment in our Headquarters in Northern Virginia (DC Metro). offices, and remote within the Americas.

An MDR service offers continuous monitoring, advanced threat detection, incand remote mitigation, validation, response, remediation support, reporting, and compliance support to help organizations maintain a strong cybersecurity posture and respond effectively to security incidents.

Security Operations Center (SOC) Services

Incident Management:

Our SOC team will manage and coordinate the response to security incidents, working closely with your IT team to ensure rapid remediation and minimal disruption to your operations.

SaaS & Collaboration Protection:

If the customer has these services from the Eagle Tech security stack or uses their product and licenses, Eagle Tech SOC will monitor and manage the platform by checking and analyzing spam emails releasing false positives and other alarms.


We will provide regular reports on your organization’s security posture and compliance with industry regulations, ensuring you stay updated with the latest cybersecurity requirements.

Privileged Access Management:

This is a cybersecurity approach in which Eagle Tech SOC focuses on managing, controlling, and monitoring privileged access to critical systems, applications, and data within an organization. Privileged access refers to elevated permissions or rights granted to users, administrators, or applications, allowing them to perform tasks or access sensitive information.

This is achieved through various techniques and practices, including:

  • Access control: Implement strict access control mechanisms to ensure only authorized users can access critical systems and resources.
    Least privilege: Ensure that users and applications only have the minimum rights necessary to perform their tasks, reducing the potential for abuse or compromise.
  • Authentication: Verify the identity of users or applications before granting access to privileged resources or systems.
  • Authorization: Determine a user or application’s actions on a given resource or system.
  • Monitoring and auditing: Continuous monitoring of privileged access and activities and generating audit logs to help detect and investigate suspicious behavior.
  • Password management: Manage and securely store passwords for privileged accounts, using strong encryption and rotating them regularly.
  • Session management: Control and monitor active privileged sessions to ensure that you are used correctly and terminated when you are no longer needed.

By using an Eagle Tech MMSS solution with sensor-driven technology, we can protect your cloud environment from a wide range of threats, including malware, ransomware, and insider attacks. The Eagle Tech approach provides real-time visibility across your entire environment, enabling you to detect and respond to threats quickly and effectively. Additionally, the automated response capabilities.

Deploy sensors across your cloud environment to collect and analyze data from various sources, such as logs, network traffic, and endpoints. This allows you to gain real-time visibility into any potential security incidents or threats.

Cloud Security Posture management include:

  • Network Configurations Visualization.
  • Protected Assets
  • Inventory Management.
  • Proactive Network
  • Security with Region Lock and Tamper Protection.
  • Posture Management and Continuous Compliance preventing configuration drift over time for Cloud Containers and Serverless workloads.
  • Intuitive Customization with unique GSL language.
  • High Fidelity Security Indicators through reporting and dashboarding.
  • Automated and customizable policy remediation.
  • Host Level vulnerability indicators (AWS Inspector, Guard Duty, Tenable etc).
  • Serverless Protection – to fully protect your serverless function please use both of the following products: AWS, Azure, Google Cloud

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