A managed services provider (MSP) offers       management and support of IT network-based services

As businesses become increasingly dependent on IT, the need for a reliable MSP that allows business owners and employees to focus on their core functions has become critical.

Eagle Tech Corp’s managed IT services can help eliminate your company's technology-based headaches, regarding both applications and equipment.

Do you depend on technology to maximize the efficiency of your organization? Has your current technology ever let you down? If you are like other organizations, agencies or businesses, you have your fair share of horror stories. Whether you have tales of downtime brought on by computer or network problems, or simply don’t like how much your organization is paying to keep your IT up and running, Eagle Tech Corp is here to produce results. Our flat-rate service plan will deliver your company enterprise-level IT support and solutions that are tailor-made to relieve all of your organization’s technology-induced pain points.

Budget Your IT

Predictable IT budgeting with a flat-rate service plan!

With our highly affordable managed IT services, you will never have to worry about the expense of repairing a network or workstation problem again. Eagle Tech Corp provides multiple IT services to help your business increase efficiency and deliver the peace of mind that goes hand-in-hand with optimal uptime. We can help put you in a position where your technology issues won’t stand in the way of your company’s profitability. These services are provided to you on a flat-rate, easy-to-budget plan, based on your needs. This results in value for you. No matter how costly the resolution to a technology-based problem is, you still pay a flat monthly fee. This allows what would normally be a capital expense, to become an affordable operational expense. We eliminate surprise computer repair costs that will invariably result in more attractive numbers for your bottom line.

Reduce Costly Downtime

Ensure your employees can focus on their task, and not your IT!

We don't have to stop what you were doing to resolve your IT problems. Chances are, we've prevented them from happening. Using us as your complete IT technician can allow the people that make your organization run, be able to work without interruption from technical issues that plague less efficient companies. Our monitoring and maintenance services provide companies with avenues to be more efficient and exceed projections, which often leads to the potential for rapid growth.

We deliver efficiency! Since we catch most problems before they occur with our remote monitoring tool, there is no interruption of service and no downtime. When your software needs updating, it is done outside of regular business hours, ensuring your workstations are ready to use when your staff arrives for work.

Dependable Service

We are always there for you.

We all know that catastrophes can happen at anytime. What do you do if you’re having a network issue and your administrator called out for the day? It's going to cost you in downtime! With Eagle Tech Corp’s managed IT services and support, we wholeheartedly believe that you will see the value in our services in your operational efficiency. Our services pay for ourselves in uptime. This destruction of downtime will keep your business efficient and productive. Some of our managed services include:

  • Remote Monitoring and Maintenance
  • Comprehensive IT Support
  • Vendor Management
  • Security Solutions
  • Help Desk with Experienced Technicians

As an Eagle Tech Corp partner, you'll experience efficient and high-quality IT consulting and support.

Remote Maintenance & Network Monitoring

Proactively prevent network and workstation IT issues with our remote monitoring solution.

We know how frustrating it can be whenever a computer, a printer, or your network goes down. It prevents people from being able to complete their daily tasks, which adds to the cost of operations, and the cost of repairing the problem. With Eagle Tech Corp’s remote monitoring service, you never have to worry about that again.

How we approach the monitoring process:

Our monitoring software is installed on all your workstations and servers. The detection of any unnatural condition will trigger a notification be sent to our Network Operations Center (NOC). The NOC generates a ticket using this information and notifies our technicians who will investigate the issue.

Our remote login tool allows us access to any managed PC, so our knowledgeable technicians are able to virtually see what is on your employees screen when they have an issue. This tool also allows our technicians to navigate around inside the operating system (OS), and quickly fix potentially critical issues. This system significantly limits the ambiguity that results in frustrating communication breakdowns. Our affordable and flat-rate Remote Monitoring service will proactively eliminate serious errors before they occur.

Maintenance

Eliminate potential security threats and software errors with remote maintenance.

Keeping your software and firmware up to date is crucial to keeping your workstations and servers running smoothly. New viruses, Trojan horses, and other malware are created everyday. The are designed to exploit holes in a software's code to gain access to your system. While all major software companies do a great job in “patching” these holes, users are known to be regularly naive or careless. With our remote maintenance solution, we work with your staff to take care of all the essential maintenance that your computer systems need.

How we approach the maintenance process:

Configuration profiles are set up on all of your workstations and servers where we can catalog important information about the PCs you need managed; such as OS type, software license information, anti-virus information, internal specifications of the machines, and user information. Whenever updates become available for any of your hardware or software, it sends a notification to our NOC, allowing us to schedule updates to be delivered at a time that works best for your business. This ensures that your workstations and servers receive the necessary updates at a time that doesn't create downtime.

Please take a minute to look around our website. For more information about how our proactive Remote Monitoring and Maintenance tools can benefit your business, take a moment and fill out the simple form, or give us a call at 703-672-0084.

 

 Many businesses today continue to use the reactive model and handle IT issues as they arise. Below is a

comparison of the reactive vs. proactive approach. It’s easy to see the benefits of becoming proactive!